Refund policy
RETURN, REFUND AND CANCELLATION POLICY
Last updated: August 15, 2026
Thank you for choosing Chmil Coaching. This Return, Refund and Cancellation Policy explains how cancellations, refunds and physical-product returns are handled. This policy should be read together with the applicable Client Coaching Agreement, order confirmation and other terms presented at checkout.
COACHING MEMBERSHIPS
Chmil Coaching memberships are month-to-month, automatically renewing subscription services. The applicable price, currency and billing frequency are displayed at checkout and in the customer’s order confirmation.
Coaching services may include customized training, general-wellness nutrition coaching, weekly check-ins, direct messaging, exercise-form review, coaching calls, progress tracking, ongoing adjustments and access to the applicable coaching app and web portal.
CANCELLING FUTURE RENEWALS
You may cancel your coaching membership at any time before your next recurring charge through the subscription-management controls in your Shopify customer account.
You may also send an unambiguous cancellation request to:
Cancellation ordinarily stops future renewals and becomes effective at the end of the already-paid billing period. It does not automatically refund or prorate the current billing period. Unless access is ended because of a safety concern, nonpayment, misuse or another material breach, you will ordinarily retain access through the remainder of the paid period.
The standard coaching membership does not include a pause or freeze. You may cancel and later request re-enrollment, subject to availability and the pricing offered at that time.
THREE-BUSINESS-DAY CANCELLATION RIGHT
You may cancel your Client Coaching Agreement by written notice through midnight of the third Business Day after signing it. The exact cancellation deadline will be stated near your signature in the agreement.
Written notice may be sent to:
For notices that must be delivered by mail, send them to:
Chmil Coaching
Matthew Chmil
1633 New Garden Rd
Unit #321
Greensboro, NC 27410
A mailed notice is treated according to applicable law. Chmil Coaching will return payments following a valid cancellation within the period required by applicable law.
Business Day means Monday through Friday, excluding United States federal holidays and announced Chmil Coaching closures.
REFUND IF CHMIL COACHING CANNOT ACCEPT A CLIENT
Before individualized coaching begins, Chmil Coaching reviews the client’s onboarding information, health screening, requested services, location and any required medical clearance.
If Chmil Coaching determines during this review that it cannot safely, lawfully or reasonably accept the client, Chmil Coaching will cancel the subscription and refund the initial coaching payment, provided the initial individualized training or nutrition plan has not been delivered. This applies even if an initial consultation has already occurred, subject to applicable law and the treatment of any separately shipped merchandise.
CLIENT-CAUSED ONBOARDING DELAYS
Billing begins on the Shopify purchase date.
Time spent waiting for a client to complete forms, provide required information, attend the consultation or obtain requested medical clearance does not automatically pause billing, extend the billing period or create a refund.
GENERAL COACHING REFUND RULE
Except for:
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the three-Business-Day cancellation right described above;
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an erroneous or duplicate charge;
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a pre-service declination by Chmil Coaching;
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termination by Chmil Coaching without client breach when substantially equivalent services cannot be provided through the paid period;
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a separate written refund promise; or
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a refund required by applicable law;
coaching payments are nonrefundable after the applicable billing period begins and are not prorated.
Refunds are not ordinarily provided because of:
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a change of mind after purchase;
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failure to complete onboarding;
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failure to use the app, workouts, nutrition plan, check-ins or coaching resources;
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missed check-ins or coaching calls;
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travel or schedule changes;
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lack of participation or adherence;
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dissatisfaction with results; or
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failure to obtain anticipated results.
Chmil Coaching does not guarantee weight loss, muscle gain, strength improvement, health improvement, athletic performance or any other particular outcome.
TERMINATION BY CHMIL COACHING
If Chmil Coaching ends the coaching relationship without a material breach by the client and cannot provide substantially equivalent services through the remainder of the paid billing period, Chmil Coaching will provide a reasonable prorated refund, credit or other written arrangement for the materially unused portion.
No refund is ordinarily owed when access is suspended or terminated because of nonpayment, unsafe conduct, harassment, misuse, materially false information, failure to provide required clearance or another material breach, except where required by law.
REFUND METHOD AND TIMING
Approved refunds are ordinarily returned to the original payment method. Bank or payment-processor posting times may vary.
Any refund governed by a mandatory legal deadline will be processed within that deadline. Where North Carolina’s prepaid-entertainment laws apply, required cancellation refunds will be provided within 30 days.
PROMOTIONAL APPAREL AND MEMBER PERKS
Complimentary apparel or other promotional merchandise is an incidental membership benefit, has no cash-redemption value and does not create a separate refundable amount.
Promotional items are subject to availability, sizing, shipping timelines and active membership status. Chmil Coaching may wait until the initial cancellation period and onboarding review are complete before fulfilling a promotional item.
Cancellation of coaching does not create a cash refund based on the stated or perceived retail value of a complimentary item, except where applicable law requires different treatment.
PHYSICAL-PRODUCT RETURNS
For eligible physical products purchased separately from coaching, return requests must be submitted within 14 days after delivery.
To qualify, an item must generally be unused, unworn, unwashed and returned in its original condition. Proof of purchase may be required.
Contact support@chmilcoaching.com before returning an item. Customers are responsible for return shipping unless the item arrived damaged, defective or incorrect, or applicable law requires otherwise. Original shipping charges are not ordinarily refundable.
The following items are generally final sale unless defective or otherwise required by law:
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customized or personalized products;
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gift cards;
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digital products or downloads;
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products marked final sale; and
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used, worn or washed apparel.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you receive a damaged, defective or incorrect physical product, contact support@chmilcoaching.com promptly after delivery.
Include your order number, a description of the issue and clear photographs when reasonably possible. After reviewing the request, Chmil Coaching may provide a replacement, exchange, store credit or refund, as appropriate.
DIGITAL PRODUCTS
Digital downloads, workout programs, guides, PDFs and other instant-access products are ordinarily final sale once delivered or accessed.
This restriction does not apply when the product was not delivered, is materially defective, was charged in error or a refund is required by applicable law.
MANDATORY CONSUMER RIGHTS
Nothing in this policy waives or limits any refund, cancellation, disability, relocation or other consumer right that cannot lawfully be waived. If this policy conflicts with mandatory law, that law controls.
CONTACT INFORMATION
Chmil Coaching
Matthew Chmil
1633 New Garden Rd
Unit #321
Greensboro, NC 27410
Email: support@chmilcoaching.com
Website: https://chmilcoaching.com