Terms of Service

Last updated: August 15, 2026

Welcome to Chmil Coaching. These Terms of Service (“Terms”) govern your use of our website, online store, coaching services, memberships, digital content, and physical products.

By accessing our website, creating an account, placing an order, or purchasing a service or product, you agree to these Terms. If you do not agree, do not use the website or purchase from Chmil Coaching.

1. Business Information

The website and services are operated by Chmil Coaching, a sole proprietorship owned by Matthew Chmil.

In these Terms, “Chmil Coaching,” “we,” “us,” and “our” refer to Chmil Coaching. “You,” “your,” and “client” refer to the website visitor, customer, purchaser, or coaching client.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to purchase coaching services, memberships, digital products, or physical products from Chmil Coaching.

By using the website or purchasing from us, you confirm that the information you provide during checkout, onboarding, and coaching communications is accurate and complete.

3. Coaching Agreement and Order of Priority

Coaching clients may be required to sign a separate Client Coaching Agreement, informed consent and assumption-of-risk document, or other enrollment documents.

If documents conflict, they will generally apply in the following order:

1. Applicable laws that cannot be waived

2. A later written addendum signed or affirmatively accepted by both parties

3. The signed Client Coaching Agreement

4. The applicable order, offer, or checkout terms

5. These Terms and other website policies incorporated into the agreement

These Terms do not replace any separate informed consent or assumption-of-risk document required for coaching participation.

4. Coaching Services

Depending on the membership or offer purchased, coaching services may include:

• Customized workout programming

• General-wellness nutrition coaching

• Calorie, protein, or macronutrient guidance

• Meal structures or nontherapeutic food options

• App or web portal access

• Weekly check-ins

• Direct messaging

• Video form review

• Monthly coaching calls

• Progress tracking

• Ongoing program adjustments

• Member apparel or gear perks

The exact services included are determined by the offer and order purchased and any signed Client Coaching Agreement.

Enrollment may be subject to completion of onboarding forms, a health and readiness questionnaire, consultation, and safety review. If Chmil Coaching declines to begin coaching before delivering the initial individualized plan, the initial coaching payment will be refunded.

When applicable, initial individualized programming is generally prepared within one to three business days after all required onboarding materials and the initial consultation have been completed.

5. Health and Professional-Scope Disclaimer

Chmil Coaching provides fitness coaching and general-wellness nutrition education. Chmil Coaching does not provide medical advice, medical diagnosis, medical treatment, physical therapy, psychotherapy, or medical nutrition therapy.

Nothing provided through the website, coaching relationship, app, portal, email, messaging, or other communication is a substitute for care from a physician or appropriately licensed healthcare professional.

You should consult a qualified healthcare provider before beginning or changing an exercise, nutrition, supplementation, or weight-management program, particularly if you have an injury, illness, medical condition, pregnancy, history of disordered eating, or other health concern.

Chmil Coaching does not instruct clients to begin, stop, or change prescription medications. Information about supplements is educational only and is not a prescription or guarantee of safety or effectiveness.

6. Client Responsibilities and Safety

You are responsible for providing accurate and complete information about your health, injuries, medications, exercise history, equipment access, food preferences, schedule, and progress.

You agree to:

• Follow instructions and safety guidance

• Use appropriate judgment while exercising

• Stop an activity if you experience pain, dizziness, faintness, unusual shortness of breath, or other concerning symptoms

• Seek medical attention when appropriate

• Notify Chmil Coaching of material health or injury changes

• Participate only in activities you can perform safely

Exercise and changes in diet involve inherent risks. Your participation is voluntary. Any separate assumption-of-risk or informed-consent document applies according to its terms.

In an emergency, contact emergency services or an appropriate healthcare professional. Chmil Coaching communications are not emergency services.

7. No Guarantee of Results

Chmil Coaching does not guarantee any particular weight, appearance, strength level, health outcome, athletic performance, or other result.

Results vary based on factors including starting point, consistency, adherence, medical conditions, genetics, sleep, stress, lifestyle, and circumstances outside our control.

Testimonials, transformation photographs, and examples are illustrative and do not guarantee that another client will achieve the same result.

8. Automatic Renewal and Billing

COACHING MEMBERSHIPS ARE MONTH-TO-MONTH RECURRING SUBSCRIPTIONS UNLESS THE OFFER OR ORDER EXPRESSLY STATES OTHERWISE.

By purchasing a recurring membership, you authorize Chmil Coaching and its payment processors to charge the payment method provided at checkout for the initial billing period and each subsequent billing period until the subscription is canceled.

The price, billing frequency, and material subscription terms will be presented before purchase. You are responsible for keeping your billing and contact information current.

If a payment fails, we may retry the payment, request an updated payment method, suspend access, or terminate the membership as permitted by law and the applicable payment platform.

We may change subscription pricing by providing at least 30 days’ advance notice, or any longer notice required by law. Where required, your affirmative consent will be obtained before the new price takes effect.

Any founding-member, promotional, or bundled rate applies only according to the conditions stated in the applicable offer or order.

9. Cancellation and Refunds

You may cancel a coaching subscription before the next recurring charge through the subscription-management features available in your Shopify customer account or by contacting:

support@chmilcoaching.com

Cancellation prevents future recurring charges and normally becomes effective at the end of the current paid billing period. Canceling does not automatically refund the current billing period.

Chmil Coaching does not offer a general membership-pause option unless we expressly agree otherwise in writing.

A coaching client may cancel an initial coaching purchase within three business days after entering the coaching agreement by providing written notice, subject to the instructions and conditions stated in the Client Coaching Agreement and Return and Refund Policy. This contractual right does not limit any additional rights provided by applicable law.

Refunds, billing errors, duplicate charges, pre-service cancellations, product returns, and other refund matters are governed by our Return and Refund Policy:

https://chmilcoaching.com/policies/refund-policy

10. Check-Ins, Calls, and Communication

When included in the purchased membership:

• Weekly check-ins are generally due on Saturday

• Chmil Coaching generally aims to respond to coaching messages within one business day, Monday through Friday

• Monthly coaching calls are approximately 30 minutes

• Rescheduling a coaching call generally requires at least 24 hours’ notice

• Unused calls and services do not roll over unless expressly agreed otherwise

Response times are targets rather than guarantees and may be affected by weekends, holidays, emergencies, technical problems, or other reasonable circumstances.

Missed check-ins, missed calls, delayed client responses, failure to complete onboarding, or failure to use available coaching resources do not automatically create a right to a refund.

11. Third-Party Platforms

Coaching, payment processing, subscriptions, messaging, account access, or product fulfillment may involve third-party services such as Shopify, Shopify Payments, Trainerize, email providers, or shipping carriers.

Your use of a third-party service may also be governed by that provider’s terms and privacy practices.

We are not responsible for third-party outages, service interruptions, account restrictions, delivery delays, security incidents, or other matters outside our reasonable control. We will, however, use reasonable efforts to address issues that materially affect services we are responsible for providing.

12. Accounts and Security

You are responsible for maintaining the confidentiality of your login information and for activity occurring through your account.

You may not share coaching-platform access, subscription access, or paid materials with another person unless Chmil Coaching expressly authorizes it.

Notify us promptly if you believe your account or payment information has been accessed without authorization.

13. Privacy and Client Content

Our collection and use of personal information are described in our Privacy Policy:

https://chmilcoaching.com/policies/privacy-policy

You retain ownership of photographs, videos, messages, check-in information, and other original content you provide. You grant Chmil Coaching a limited permission to access, store, review, and use that content as reasonably necessary to provide coaching, maintain records, improve your program, protect safety, and comply with law.

We will not use identifiable client photographs, testimonials, or transformations for public marketing without separate permission.

Coaching calls or consultations may not be recorded unless every participant has agreed to the recording.

14. Apparel and Physical Products

Some memberships may include complimentary apparel or member gear. Complimentary items:

• Are part of the membership experience

• Are not redeemable for cash

• Do not create a separate refund amount

• May depend on availability, sizing, shipping timelines, and active membership status

Separately purchased physical products may be subject to additional return and shipping terms described in our Return and Refund Policy and Shipping Policy.

Product images and colors may appear differently depending on lighting, photography, screens, and manufacturing variations.

15. Digital Products and Coaching Materials

Workout plans, general-wellness nutrition materials, guides, PDFs, videos, templates, messages, app content, and other materials supplied by Chmil Coaching are provided for your personal, noncommercial use.

Subject to payment and compliance with these Terms, Chmil Coaching grants you a limited, nonexclusive, nontransferable, revocable license to use these materials for your own personal purposes.

You may not copy, publish, distribute, share, sublicense, sell, resell, reproduce, modify for commercial use, or make the materials available to another person without written permission.

Digital products and instant-access materials are subject to the refund terms disclosed at checkout and in the Return and Refund Policy.

16. Intellectual Property

The Chmil Coaching name, branding, website content, graphics, text, photographs, videos, programs, templates, and coaching materials are owned by or licensed to Chmil Coaching unless otherwise stated.

Nothing in these Terms transfers ownership of Chmil Coaching intellectual property to you.

17. Acceptable Use

You agree not to:

• Use the website or services for unlawful or fraudulent purposes

• Attempt to hack, damage, disrupt, scrape, or interfere with the website or related systems

• Share account credentials or paid coaching materials without authorization

• Impersonate another person

• Harass, threaten, or abuse Chmil Coaching or another client

• Submit false or intentionally misleading information

• Infringe intellectual-property or privacy rights

• Resell or commercially exploit our services or content without authorization

18. Suspension or Termination

Chmil Coaching may suspend or terminate access for nonpayment, safety concerns, unlawful conduct, material misrepresentation, harassment, abuse of communication access, unauthorized sharing, or another material violation of these Terms or the Client Coaching Agreement.

When reasonable under the circumstances, we may provide notice and an opportunity to correct the violation. Immediate suspension or termination may occur when necessary to protect safety, security, legal compliance, intellectual property, or another person.

If Chmil Coaching terminates coaching without client breach and cannot provide the remaining prepaid services, we will provide an appropriate prorated refund or credit for the undelivered portion, unless another remedy is required by law.

Termination resulting from the client’s material breach does not automatically create a right to a refund.

19. Service Disclaimer

Chmil Coaching will provide coaching services with reasonable care and within the scope described in these Terms, the applicable order, and the Client Coaching Agreement.

Except for express promises made in those documents and warranties that cannot legally be excluded, the website, digital content, and products are provided without additional warranties, including warranties of uninterrupted availability or achievement of a particular result.

Nothing in these Terms is intended to exclude responsibility for conduct or claims that cannot legally be excluded or limited.

20. Limitation of Liability

To the fullest extent permitted by law, Chmil Coaching will not be liable for indirect, incidental, special, exemplary, punitive, or consequential economic damages, including lost profits or lost business opportunities.

For claims subject to a lawful financial limitation, Chmil Coaching’s aggregate liability will not exceed the amount you paid to Chmil Coaching during the three months immediately preceding the event giving rise to the claim.

This limitation does not apply to payment or refund obligations expressly accepted by Chmil Coaching, fraud, willful misconduct, gross negligence, personal injury to the extent liability cannot legally be limited, or any other responsibility that applicable law does not permit us to exclude or limit.

Any personal-injury risk allocation associated with coaching participation is governed by the separate informed-consent and assumption-of-risk document, not solely by these Terms.

21. Limited Indemnification

To the extent permitted by law, you agree to reimburse Chmil Coaching for reasonable losses, liabilities, and expenses directly resulting from:

• Your intentional unlawful conduct

• Your unauthorized commercial distribution of Chmil Coaching materials

• Your knowing sharing of protected account credentials

• Your knowing and material misrepresentation to Chmil Coaching

This provision does not require you to indemnify Chmil Coaching for its own negligence, gross negligence, willful misconduct, breach of contract, or violation of law.

22. Changes to These Terms

We may update these Terms prospectively to reflect changes in our services, business practices, technology, or legal obligations. The revised version will be posted with a new “Last updated” date.

Updates will not retroactively change material terms of an existing signed Client Coaching Agreement unless both parties agree through a signed or affirmatively accepted written record, except where a change is required by applicable law.

Your continued use of the website after revised website-use terms become effective constitutes acceptance of those prospective terms where permitted by law.

23. Governing Law and Disputes

These Terms are governed by the laws of North Carolina, without regard to conflict-of-law rules, except where another jurisdiction’s mandatory consumer-protection laws apply.

Before filing a nonurgent legal claim, each party agrees to provide written notice describing the dispute and allow 30 days for a good-faith effort to resolve it informally.

Subject to applicable law, legal proceedings concerning these Terms or Chmil Coaching services will be brought in a state or federal court with jurisdiction in Guilford County, North Carolina.

Nothing in this section prevents either party from pursuing an eligible small-claims action, seeking urgent injunctive relief, contacting a government agency, or exercising a right that cannot legally be waived.

24. General Provisions

If a provision of these Terms is found unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

Failure to enforce a provision on one occasion does not waive the right to enforce it later.

You may not assign or transfer your coaching membership or rights under these Terms without written permission. Chmil Coaching may transfer its rights and obligations as part of a lawful business transfer, provided that doing so does not materially reduce your rights.

Electronic records, electronic acceptance, and electronic signatures may be used where permitted by law.

25. Contact Information

Questions about these Terms should be sent to:

Chmil Coaching
Matthew Chmil
1633 New Garden Rd
Unit #321
Greensboro, NC 27410

Email: support@chmilcoaching.com
Website: https://chmilcoaching.com