Shipping policy
Shipping Policy
Last updated: August 15, 2026
This Shipping Policy explains how delivery and shipping work for Chmil Coaching services, member apparel perks, digital products, and separately purchased physical products.
Coaching Memberships
Chmil Coaching memberships primarily consist of digital coaching services. Workout programming, general-wellness nutrition guidance, check-ins, messaging, form review, coaching calls, progress tracking, and app or web portal access are delivered electronically and do not require physical shipping.
After purchasing a coaching membership, you will receive onboarding instructions and information about accessing your client portal. Delivery of digital coaching services is separate from the shipment of any complimentary apparel or physical products.
Member Apparel Perks
Some coaching memberships may include complimentary apparel or member gear, such as a welcome item or periodic membership item.
Member apparel perks:
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Are included as part of an eligible active coaching membership
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Are not redeemable for cash
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Do not create a separate refundable amount
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May be subject to sizing and product availability
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May ship separately from other items
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May arrive after digital coaching services have started
The applicable offer or membership description will determine which apparel perks, if any, are included.
Shipping Locations
Physical products and member apparel are currently shipped only to eligible addresses within the United States.
Available shipping destinations will be displayed at checkout or confirmed when complimentary member apparel is arranged.
International shipping is not currently guaranteed. If international shipping becomes available, the recipient may be responsible for applicable customs charges, duties, taxes, brokerage charges, or import fees unless otherwise stated.
Processing Times
Processing time is the period required to prepare an item before it is transferred to the shipping carrier. Processing time is separate from shipping or transit time.
Estimated processing times may vary based on:
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Product availability
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Size availability
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Production or customization requirements
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Order volume
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Fulfillment-provider schedules
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Membership eligibility or apparel-selection completion
When a specific processing or shipping timeframe applies, it may be displayed on the product page, at checkout, in the applicable membership offer, or in an order confirmation.
We will use reasonable efforts to ship physical products within the timeframe provided. If no timeframe is provided, we will ship within the period required by applicable law.
If we cannot ship within the promised or legally required timeframe, we will provide notice and, when required, offer the option to accept the delay or cancel the affected unshipped order for a refund.
Shipping Rates
Applicable shipping charges will be displayed at checkout before a separately purchased physical-product order is completed.
Shipping for complimentary member apparel may be included with the applicable membership unless the offer, order, or apparel-selection information states otherwise.
Estimated Delivery Times
Delivery estimates begin after an order has been processed and transferred to the carrier.
Delivery times vary depending on the destination, selected shipping service, carrier operations, weather, product availability, and other circumstances.
Any delivery date provided is an estimate unless expressly identified as a guaranteed delivery date.
Tracking Information
When tracking is available, it may be sent to the email address or phone number associated with the order.
Tracking information may take time to update after the shipping label is created. Creation of a shipping label does not necessarily mean the carrier has already received the package.
Correct Shipping Information
You are responsible for providing a complete and accurate shipping address, including any required apartment, suite, or unit number.
If you discover an address error, contact us as soon as possible at:
We cannot guarantee that an address can be changed after an item has entered processing or has been shipped.
If an item is returned because of an incorrect or incomplete address supplied by the recipient, additional shipping charges may be required before the item is sent again. Refund or replacement eligibility will depend on the circumstances and our Return and Refund Policy.
Delivery Delays
Carrier delays, severe weather, service interruptions, natural disasters, and other events outside our reasonable control may affect delivery.
Although we cannot guarantee carrier delivery dates, we will provide reasonable assistance when a shipment is significantly delayed. Nothing in this policy limits rights or remedies provided by applicable law.
Lost Packages
If tracking has not updated for an extended period or a package appears to have been lost in transit, contact us at:
Please include your order number or the email address associated with your membership.
We may review the tracking information, contact the carrier or fulfillment provider, and request additional information from you.
If the package is confirmed lost before delivery, we may provide a replacement, refund, store credit, or another appropriate remedy based on the circumstances and applicable law.
Packages Marked as Delivered
If tracking states that a package was delivered but you cannot locate it:
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Confirm that the shipping address on the order is correct
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Check around the delivery location
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Ask household members, neighbors, building management, or mailroom staff
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Allow a short period for carrier tracking to update
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Contact the shipping carrier
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Contact Chmil Coaching if the package still cannot be located
We will review the circumstances and provide reasonable assistance. Replacement or refund eligibility may depend on the carrier’s findings, delivery confirmation, the shipping address supplied, and applicable law.
We do not guarantee replacement of packages lost or stolen after confirmed delivery, but this does not limit any rights you may have under applicable law.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect physical item, contact us within seven days after delivery.
Please include:
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Your order number or membership email address
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A description of the problem
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Clear photographs of the item
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Photographs of the packaging, when relevant
Please retain the item and packaging until we have reviewed the issue.
If the issue is approved, we may provide a replacement, exchange, store credit, refund, or another appropriate remedy.
The seven-day reporting request helps us investigate the shipment promptly but does not eliminate any rights that cannot legally be waived.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel a physical-product order.
We cannot guarantee that an order can be changed or canceled after processing or fulfillment has started. Orders that have already shipped cannot normally be canceled as unshipped orders but may qualify for a return under our Return and Refund Policy.
Digital Products and Coaching Materials
Digital products, workout plans, general-wellness nutrition materials, coaching resources, guides, PDFs, downloads, app access, and other electronic materials do not require physical shipping.
Digital delivery may occur through email, download, the Chmil Coaching website, or a third-party coaching platform.
Returns and Refunds
Return eligibility, return shipping responsibilities, refund eligibility, digital-product restrictions, and damaged-item remedies are explained in our Return and Refund Policy:
https://chmilcoaching.com/policies/refund-policy
Contact Information
For shipping questions, contact:
Chmil Coaching
Matthew Chmil
1633 New Garden Rd
Unit #321
Greensboro, NC 27410
Email: support@chmilcoaching.com
Website: https://chmilcoaching.com